UX Audit Services
UX Audit Services
Get closer to your business goals with UX audit services. Examine how users interact with your digital product to improve customer experience and, eventually, conversions.
Why Turn to a UX Audit Company?
A quality UX audit always comes in handy, but it's absolutely necessary in some cases. UX audit services are the right choice if at least one of these points is true for you.
You seek to improve interface responsiveness
With the increasing diversity of devices, it's crucial for designs to provide a polished user experience on all platforms and screen sizes.
You strive to enhance user acquisition and retention
The audit will define the issues affecting your acquisition and retention.
You're trying to refine performance and boost trust
UX audit can spot and fix weak points and performance issues.
You want your website to stand out
Providing a seamless user experience is the best way to create an appealing digital product.
UX Audit Services We Offer
UX audit services imply evaluation and improvement of the digital products’ UX. Websites, mobile applications, and software are among them. A UX audit involves an extensive review of a product's user interface, interaction design, and overall user experience. It also helps pinpoint strengths, shortcomings, and potential improvement areas. Onilab offers a wide range of UX Audit Services to suit your goals.
- UX AuditGet an assessment of the user experience. Our UX audit agency will provide a clear strategy for enhancing user flow, eliminating extraneous parts and deceptive UX solutions (so-called dark patterns), and fixing usability issues.
- UI AuditWe’ll conduct a thorough analysis of your product's user interface, including everything from style consistency to responsiveness. Using a UI audit report, you can eliminate defects and provide the optimum user experience.
- Usability TestingUsability testing provides qualitative assessment and spots usability pain points. This is accomplished through user interviews, online testing, and specialized software to capture interactions.
- Ecommerce UX/UI AuditAn eCommerce UX/UI audit service aims to locate any design drawbacks that might worsen the user's purchasing experience and ultimately hinder sales and conversions. User experience, user interface, conversion rate optimization, responsiveness, and accessibility are all analyzed in this kind of audit.
- Web App UX/UI AuditWithin this UX audit service, we assess a web application's usability, loading times, style consistency, and overall user experience. Apart from that, we assess the web app accessibility to verify compliance with relevant accessibility rules and standards.
- Mobile App UX/UI AuditLike in the case with eCommerce and Web App UI/UX audit services, our goal is to comprehensively evaluate a mobile application's user experience (UX) and user interface (UI) design. The audit process includes assessing navigation, user flow, usability, error handling, etc.
- Conversion Rate Optimization ServicesFind out what prevents visitors from converting into customers. By combining several strategies, like analyzing user behavior and A/B testing, we identify and eliminate obstacles in your conversion funnel. In the end, you get an efficient website capturing visitors’ attention and guiding them seamlessly to the final step of the user journey.
UX audit services imply evaluation and improvement of the digital products’ UX. Websites, mobile applications, and software are among them. A UX audit involves an extensive review of a product's user interface, interaction design, and overall user experience. It also helps pinpoint strengths, shortcomings, and potential improvement areas. Onilab offers a wide range of UX Audit Services to suit your goals.
UX Audit
Get an assessment of the user experience. Our UX audit agency will provide a clear strategy for enhancing user flow, eliminating extraneous parts and deceptive UX solutions (so-called dark patterns), and fixing usability issues.
UI Audit
We’ll conduct a thorough analysis of your product's user interface, including everything from style consistency to responsiveness. Using a UI audit report, you can eliminate defects and provide the optimum user experience.
Usability Testing
Usability testing provides qualitative assessment and spots usability pain points. This is accomplished through user interviews, online testing, and specialized software to capture interactions.
Ecommerce UX/UI Audit
An eCommerce UX/UI audit service aims to locate any design drawbacks that might worsen the user's purchasing experience and ultimately hinder sales and conversions. User experience, user interface, conversion rate optimization, responsiveness, and accessibility are all analyzed in this kind of audit.
Web App UX/UI Audit
Within this UX audit service, we assess a web application's usability, loading times, style consistency, and overall user experience. Apart from that, we assess the web app accessibility to verify compliance with relevant accessibility rules and standards.
Mobile App UX/UI Audit
Like in the case with eCommerce and Web App UI/UX audit services, our goal is to comprehensively evaluate a mobile application's user experience (UX) and user interface (UI) design. The audit process includes assessing navigation, user flow, usability, error handling, etc.
Conversion Rate Optimization Services
Find out what prevents visitors from converting into customers. By combining several strategies, like analyzing user behavior and A/B testing, we identify and eliminate obstacles in your conversion funnel. In the end, you get an efficient website capturing visitors’ attention and guiding them seamlessly to the final step of the user journey.
View MoreWhat Do We Audit?
Each website’s UX and UI design contains several key components we analyze during the audit to provide the best results.
Website Navigation
We make sure the navigation is logical and clear.
Product Cards
We check the arrangement of the information and other elements on the product cards.
Visual Design
We ensure the visual content is relevant and well-arranged.
Information Architecture
We assess the value of information and make conclusions about its hierarchy.
Market and Competitors
We analyze the competitors, paying attention to best practices and common mistakes.
How Will You Benefit from UX Audit
The goal of UX design audit services is to enhance your product in a variety of ways:
Better user experience
A UX audit assists in identifying usability issues in a digital product or service. We assess navigation, interface components, and an interaction design on the whole to detect trouble spots. Having the audit insights, businesses can enhance user satisfaction and improve user retention.
Higher conversion rate
A UX audit looks at how well conversion funnels work and spots any possible roadblocks preventing users from completing desired actions. Businesses can boost their sales and maximize return on investment by removing these obstacles and optimizing the customer journey.
Cost Savings
Early detection of usability flaws through a UX audit will save companies time and money. Businesses can conduct a redesign smartly by fixing only the real usability flaws.
Data-informed decision-making
A UX audit offers plenty of information about user behavior, preferences, and pain points. Businesses can use this data to guide their decisions about design, content, and feature upgrades.
The Process of UX Audit
The UX audits we perform typically include the following steps:
Gathering Business Data
We compile all project-related data to provide context for the audit. This step includes business analysis, examining current UI/UX designs, collecting information about users and the target market, etc.
Competitor Analysis
To understand where we can make improvements and obtain a competitive advantage, we analyze our competitors' products and take note of aspects like usability, style, user experience, etc.
Usability Analysis
Heuristic evaluation and task-based tests are among the techniques our UX professionals use to evaluate the usability of your website or app. The analysis assists in identifying potential areas for improvement to provide a more logical and user-friendly design.
Report Creation
At the end of an audit, we provide a final report summarizing all of our findings, including a list of issues found, suggestions for changes, a customer journey map as well as time and resource estimates to implement the recommendations.
What Can You Expect?
As a UX audit company, we do our best to perform exceptional research on your website or app, considering the business goals. We'll provide a detailed report on the product's flaws and guidelines on how to fix all the issues to level up the product. Here's what you can expect from us:
- A comprehensive heuristic evaluation We assess the product following a number of accepted heuristics, usability standards, and industry best practices.
- Usability assessment report We'll provide information on any usability problems and suggest design changes for your product.
- User journey map You'll get a breakdown of a user's actions, communications, and feelings while interacting with a product, service, or brand.
- A list of the most significant flaws We'll compile a list of the problems you need to address to make the product better.
- A list of design and development tasks We’ll list activities with clear goals to tackle problems affecting product performance and user experience.
- Expert Recommendations Reliable experts' suggestions for resolving the issues identified.
Why Choose Onilab
The Onilab team consists of top UX/UI specialists with extensive experience in audit and, of course, practical tasks. Their background allows them to work on the most complicated projects and come up with unconventional solutions.
No:
- Missed deadlines
- Superficial research
- Lack of practical advice
- Poor communication
Yes:
- Perfect timing
- Focus on business goals
- Comprehensive reporting
- Clear communication
We ensure flawless work and bright solutions to bring great results.
Testimonials
Related Case Studies
Onilab has 10+ years of experience enhancing UX/UI design for different businesses. Find out more about our working process, the instruments we use, and the results we deliver.
Explore our eCommerce portfolio on Behance
See how Onilab's designers and developers transform the UX and improve conversions for online stores across the globe
UX/UI Audit Frequently Asked Questions
What does a UX audit include?
A UX audit's specific components can vary depending on the context and objectives. But a thorough UX audit typically includes elements like usability testing, user journey mapping, content evaluation, visual design review, accessibility evaluation, performance and technical testing, and competitor analysis.
Why does my business need UX audit service?
A UX audit gives companies insights into the product's performance and user experience, identifies areas for development, and empowers them to make farsighted moves. A comprehensive examination helps improve the usability, customer satisfaction, and overall success of the products and services.
Among the specific solutions ensured by UX audit are usability issues detection, customer satisfaction improvement, conversion rate improvement, cost saving, better inclusivity and accessibility, and others.
What is the process of UX audit?
Onilab experts have a well-established procedure for doing UX audits.
- We initially gather all the essential company information to provide the audit context. This process includes conducting a business study, looking at current UI/UX designs, collecting data on consumers and the target market, etc.
- After that, we conduct the competitor analysis, noting their strengths and weaknesses. Additionally, we consider factors like usability, style, user experience, etc.
- The following phase is usability testing. Our UX experts employ many methods to assess the usability of your website or app, including task-based testing and heuristic analysis.
- Finally, we offer a summary of our findings in a report including a list of the issues we identified, recommendations for improvement, and resource projections for implementing the recommendations.
What deliverables are included in the UX Audit?
We'll offer a thorough analysis of your product's defects and instructions on correcting each one to be flawless. Here is a summary of the outcomes and resources you may anticipate from us:
- A thorough heuristic assessment
- Usability evaluation report
- Customer journey map
- A list of the most significant flaws
- A list of design and development tasks
- Expert recommendations
How much time does a UX audit take?
Depending on the scope of work, the process may take from 40 to 60 hours.
What types of products and businesses are eligible for a UX audit?
UX audit is suitable for any digital products and businesses with online platforms. We audit websites, mobile applications, enterprise software, eCommerce platforms, intranets, internal systems, Internet of Things (IoT) devices, digital products with interfaces, etc.